Payment

60% is due at time of booking. The remaining amount is due 45 days prior to check-in. The full amount of the rent (including additional amount for the cleaning service and host fees) is due if the booking is within 45 days of check-in.  All associated sales tax on rent is the responsibility of the Renter.

Cancellation

Cancel within 24 hours of booking = Full Refund
Cancel 30 days or less prior to check-in = No Refund

Any reservations obtained under false pretenses will be subject to forfeiture of all amounts paid in connection with the Rental including the Deposit and all additional amounts, the Rental Term will be terminated immediately upon notice being sent by Tortuga Azul management to the Renter, and Renter and the Renter's Guests will not be permitted to check in or continue their stay in the home. 

Travel Insurance

During the initial booking process, you will have the opportunity to purchase travel insurance.  This is an important way to protect your vacation investment against unforeseen circumstances that may occur before or during your scheduled trip.  You will be prompted with three options as shown below:

• Standard Travel Protection
• Cancel For Any Reason (CFAR) Protection
• No Protection

For more information please visit Insure Stays.

Hurricane Policy

It is highly recommended that you purchase travel insurance. Hurricanes and tropical storms are typical aspects of Florida life. Cancellations and refunds will only be permitted when local and state government officials have issued a mandatory evacuation order for our exact location, and then only to those who purchased travel insurance. 

Check-In

Check-In begins at 4pm Central Standard Time on the first day of the Rental Term. Your electronic door lock code will activate at 4pm. Given the high volume of rentals and our extensive cleaning checklist, a 4pm check-in is not guaranteed. We know how excited you are to start your vacation, but for your pleasure and safety, please allow the housekeeping and maintenance staff to finish all cleaning and any repairs before your entry. There are no discounts or refunds and will not be offered for late check-in.

Early check-ins are not guaranteed. Don't hesitate to get in touch with Tortuga Azul management for details and rates to request an early check-in. 

Check-Out

Check-out time is at 10am Central Standard Time on the last day of the Rental Term and the Renter and all Guests must have vacated the home with their belongings by that time. No late check-outs are allowed and are strictly prohibited. Electronic door lock codes used by the Renter during the stay will expire at 10am the day of check-out. 

Substitutions

Tortuga Azul is a single residential property with a single owner entity.  No property substitutions allowed.

Shortened Stays

If the Rental Term is more than 30 days, early termination of the Rental Term is permitted with a pro-rata refund of the rent paid for the Rental if, but only if, the shortening of the Rental Term is after the first 30 days (the minimum stay requirement) of the Rental Term.  No refunds will be made for shortened stays of 30 days or less.

Minimum Stay

Tortuga Azul has a minimum stay requirement of at least three (3) nights.

Rate Policy

Rates are subject to change until the Rental Agreement is agreed to by you by checking the Acceptance Box. Rates quoted incorrectly by human or system error may be deemed invalid and not honored. Final rates shown on the Reservation Page at the time of your acceptance of the Rental Agreement are binding.

Maintenance

It Is our goal to provide you with a well-maintained property. In many cases, Tortuga Azul is booked back-to-back, which gives us little time to perform the necessary tasks before one's arrival. Tortuga Azul inspected upon each Guest's departure to check for damage, inventory, and cleanliness. We cannot guarantee proper working HVAC, electronics, appliances, pool, pool equipment, etc. Please report any maintenance issues upon your arrival, and we use our commercially reasonable best efforts to correct any malfunctions as soon as possible. 

Age Requirement

Renters must be 25 years or older. Strictly enforced with no exceptions.

Unattended Children  

Children 14 years old or under shall not be left unattended without an adult present.

Occupancy Rules

All Guests occupying Tortuga Azul must be listed on the reservation. This includes children. Occupancy rules are set forth by the City of Destin.  Violating occupancy rules may result in early termination of the Rental Term and forfeiting of rent.

Home Inspection and Entry

The Tortuga Azul management staff reserves the right to enter a unit at reasonable times to perform maintenance tasks, perform inspections, and for unit showings upon prior notice, which may be 15 minutes or less. The Tortuga Azul management staff and those engaged by us may enter the unit without notice when there is reasonable belief of imminent danger or rules and regulations being violated. 

Pet Policy

The Destin Pointe Homeowners Association does not allow pets. Violations may result in early termination of the Rental Term and forfeiting of rent.

Parking Policies

Please use the driveway and DO NOT park on the street.  Tortuga Azul has 5 parking spaces.  Only compact cars in covered parking areas.  

Golf Carts

Golf Carts are not permitted for use by Guests in the Destin Pointe Community. Golf Cart rentals will be turned away at the gate by security.

RV’s and Campers

RV's and Campers are not permitted in the Destin Pointe Community. There are no circumstances in which an RV or camper will be permitted.

Watercraft Trailers

Watercraft (Boat, Jet Ski, Etc.) trailers are not permitted in the Destin Pointe Community. There are no circumstances in which a trailer will be permitted.  If you chose to store offsite, we have no responsibility for any trailers, boats, RVs or other property parked or stored in such areas.  There are offsite options such as https://www.destinvacationboatrentals.com/destin-boat-trailer-storage along with other sites in and around Destin.

No Smoking

Tortuga Azul is strictly non-smoking. Guests are not permitted to smoke or vape anywhere on the property.  Guests who violate this policy will be charged $1000 USD plus any expense of necessary cleaning. Violations may result in early termination of the Rental Term and forfeiting of rent.

Homeowner Association Policies

Guests agree to follow all homeowner association rules applicable to Tortuga Azul. While these are not rules designated by Tortuga Azul management, we are strictly forced to adhere to any and all regulations set forth by the homeowner association. Please refer to all homeowner association policies provided in your confirmation.  We are happy to direct you to those rules on-line upon your request.

Emergencies

Please call 911 for all emergencies for health or safety concerns.  Please do not call us first when an emergency occurs.

Rental Units and Furnishings

Tortuga Azul is privately owned, and the homeowner provides all furnishings and equipment. Tortuga Azul is rented in AS-IS CONDITION. We are not able to change furnishings or move the furniture to your liking. Tortuga Azul's interior design/furnishings are subject to change without notice. No refunds will be provided for these changes. Anything within Tortuga Azul at the beginning of the Rental Term must remain in Tortuga Azul upon the Guest vacating the property at the end of the Rental Term. We appreciate all feedback on the home and furnishings. 

Owners Closet(s)

You will find two locked closets within Tortuga Azul, one in Master Bedroom 1 and the other on the 3rd floor adjacent to the hallway. These areas are off-limits to Guests as it holds the homeowner's property and/or data/facility equipment. Accessing this area or tampering with the door or lock will result in additional charges to the Renter and possible police reports being filed.  If unforeseen circumstances warrant access to the owners closet(s), please call or text 850-270-8420.

Heating, Ventilation and Air Conditioning (HVAC)

The thermostats are preset to not go below 70 degrees. It is imperative that you follow this rule regardless if the thermostat is preset. During Florida's hot and humid summers setting the AC below 70 degrees will cause the system to freeze. When this occurs, we are at the mercy of an HVAC vendor to correct any problems. Additionally, if any exterior doors are left open for a prolonged period, the air conditioning must be turned off. If the vendor finds the issue to be caused by Guest negligence, the Renter will be held responsible for the service fee.

Gas for Grill / Grill Policy

Tortuga Azul's grill is connected via natural gas.  Please do not tamper nor attempt to manipulate the gas line in anyway.  The regulator and gas on timer ensures a safe and enjoyable grilling experience.  For safety, Guests should clean grill before and after use if an abundance of food, debris or grease is present.

Charcoal grills are strictly prohibited throughout the community. Community grills are located at the Magnolia House Condominiums and available if desired.

Seasonal Beach Service

Seasonal beach service (two umbrellas, four chairs and daily setup) is included with all reservations. This service begins March 15th and ends October 31st (dates subject to change). Additional chairs and umbrellas can be purchased through the vendor located on the beach (La Dolce Vita).  The chairs and umbrellas must be left in the location where they are set unless requested to be moved by La Dolce Vita staff.

Seasonal Tram Service

Seasonal tram service is no longer available in the Destin Pointe community.  We apologize for any inconvenience.

Special Events

Destin Pointe Homeowners Association does not permit any special events (more than four unregistered guests) at any rental unit or on the beach. Any such activities may result in fines and early termination of the Rental Term. If two or more persons not registered as your guests on your application will remain overnight in Tortuga Azul, you must register them and add them to the reservation; provided, however, that the total number of persons staying overnight in Tortuga Azul cannot exceed the advertised capacity of 14 Guests.

Railings/Fence Hanging Policy

Towels, clothing, blankets, flags, etc., are not to be hung from any patio/balcony railing or fences. This is a strictly enforced HOA policy and will result in fines which the Renter agrees to pay upon demand. 

Mail and Package Delivery

Tortuga Azul management is not responsible for any Guest initiated mail or packages delivered to the property . Please note that when booking our home, we do not have a mailbox on the Tortuga Azul property. The Destin Pointe community has a mailbox area that can only be used and accessed by the homeowner with a key.

Internet/Cable

Tortuga Azul provides Internet/Cable service. We will not give refunds for internet/cable outages/issues. Internet/cable issues are not an emergency, and we will do our best to dispatch our team to help troubleshoot problems during normal business hours. For issues we cannot resolve remotely, we will personally call the service provider to remedy; but we are all at the mercy of the internet provider.

Housekeeping

Tortuga Azul is cleaned prior to the beginning of the Rental Term. Daily housekeeping service is not provided. Guests are responsible for keeping the home clean throughout their stay. Please get in touch with the Tortuga Azul host if an accident occurs that causes damages to the property, such as carpet, mattresses, upholstery, window coverings, etc.; please inform us so we may have the opportunity to clean such items urgently before permeant damage sets in. As professionals in this industry, there is nothing we haven't seen. We understand that we are all human and that things happen. 

If you are not satisfied with the cleanliness of Tortuga Azul, you have until 4pm the day after your check-in date to report any cleanliness issues or you will be deemed to have accepted the cleanliness of the home. The cleaning vendor will be called back to Tortuga Azul to correct issues. Cleaning vendors will not be called back to the unit after 4pm the day after your check-in date. No refunds will be offered for cleanliness issues.

Guests must leave the home for housekeeping to enter and make corrections. This is a strict safety policy for our cleaning vendors. Vendors will not start the correction process until all have vacated the home.

Rentals over 30 days will require 1 mid-stay clean per 30 days at the cost of half of the original cleaning fee agreed upon booking.  Mid-stay cleans will be charged to the credit card on file when booking is made.

Noise Ordinance

Please respect all of your neighbors. The Destin Pointe Community is a residential neighborhood with full-time residents. It is imperative that you follow all local laws and HOA rules. Excessive noise will not be tolerated. Violations may result in early termination of the Rental Term and forfeiting of rent. Please see detailed community rules for more information.  

Security of Personal Property

Destin Pointe Vacation Rentals is not responsible for Guests' personal property. Please lock your vehicles and make sure all valuables are properly secured. Safes and lockboxes are not provided in the home.

Lost and Found

Tortuga Azul and its contractors are not responsible for any personal belongings left behind by any Guest. We have internal procedures in place when items are found and suggest you call Tortuga Azul Host/Management if you have left an item behind. The Renter is responsible for the cost of shipping the item(s) back to their appropriate address. 

Construction

Tortuga Azul and associated management cannot inform Renters of all construction work in the community. Remember that this is a residential neighborhood, and individual owners within the community may choose to remodel or build a home at any time. No refunds will be given for nearby construction work or remodeling projects. 

Reporting Issues / Damages During Your Stay

Don't hesitate to contact Tortuga Azul host/management if you experience any issues during your stay. Additionally, it is imperative that you report all damages (accidental or not) as soon as possible. Please email tortugaazulsupport@valooprealtyflorida.com with photos of any damage so we can start the claim process immediately.  

Initial Start of Supplies

We provide the initial supplies needed to get you started. (Please see the “What’s Included” page for detailed information). It is the responsibility of the Renter to provide additional amenities throughout the stay. Additionally, we do not offer any spices or cooking ingredients in our home. This is a sanitary issue as well as a quality assurance issue. All spices and cooking ingredients left behind will be discarded.

Review Policy

Renter grants Tortuga Azul and associated management the right to withdraw all or portions of any review posted online if we, in our sole discretion, believe it to be unwarranted, lacks sufficient merit, and/or references a financial or legal dispute. Conversely, we reserve the right to post a review if it is determined that the review is warranted and has sufficient merit.

End of Rental Term

At the end of the Rental Term, Renter agrees that all Guests will vacate Tortuga Azul and surrender its possession to Tortuga Azul management.  If possession is not timely surrendered, the Renter agrees to pay additional rent at Double the pro-rated daily rent for holding over for each day or part thereof the possession is not surrendered to Tortuga Azul management.